Your Questions & Our Answers
Everything you need to know about traveling to Sri Lanka with Ceylon Omo with complete safety, comfort, and peace of mind.
Yes, absolutely! Sri Lanka is known for its warm hospitality and friendly culture. To ensure 100% peace of mind, all our tours are 100% private, accompanied by experienced, verified drivers and registered guides who stay with you throughout your journey.
Your health is our top priority. Our food and safety standards include:
- We carefully select certified, high-hygiene restaurants and 4-star/boutique hotels for all meals.
- Complimentary bottled purified drinking water is provided daily.
- Meals can be adjusted to your preferred spice levels (mild options available for Japanese guests).
Our service is managed and operated by a team with years of direct experience living, working, and engaging with Japanese people. Having a deep mastery of Japanese culture, communication, and hospitality expectations, we know exactly how to deliver absolute punctuality, top-tier hygiene, and genuine Omotenashi (heartfelt service) throughout your trip.
Yes! We provide Japanese-speaking guides upon request and offer 24/7 Japanese-speaking customer support via LINE / WhatsApp during your trip to assist you at any moment.
No. We believe in complete transparency. Our package prices (in Japanese Yen - ¥) are All-Inclusive as stated in the itinerary—covering private luxury transport, driver/guide allowances, hotel stays, breakfasts, and specified entrance fees.
Of course! All our itineraries are 100% customizable (Bespoke). Whether you want to add an extra day for Ayurveda, extend your tea country stay, or align with your specific flight schedule, we will tailor the trip just for you.
We monitor your flight status in real-time. If your flight is delayed, your private driver will still be waiting for you at the airport with your welcome sign, at no extra cost.
Have a question not listed here?
Our concierge team is available 24/7 to help design your tailor-made journey.